IDA-ORE operates under the following terms and conditions for doing business and expects all commercial, government, consumer, non-profit, or private parties (for purposes of this policy, all are categorized - Customer) to comply.

Unless stated in a separate, duly authorized contractual arrangement all payments for products and services are due immediately upon presentation of invoice.

Financial Terms

Unless stated in a separate, duly authorized contractual arrangement all payment are net “0” zero. IDA-ORE does offer the ability to Customers to create accounts. If an account is authorized, normal payment cycles are NET 30 days where invoicing is performed approximately on the first of each month. For past due amounts, finance charges of 1 ½% will be assessed with a minimum of $5.00 charge. The APR is 18%.

Billing

IDA-ORE will invoice immediately on completion of the appropriate sale, project, or service.

Taxes and Surcharges

All applicable city, state, and federal taxes and surcharges will be passed onto Customer unless otherwise agreed to in a duly authorized contractual agreement.

Billing Disputes

All purchases for products and services are performed in good faith with the expectation of full satisfaction. Customers have the right to dispute all or part of a bill if reasonably believed that billing errors, product defects, or service failures have occurred. All good faith assertions of a right, claim or billing adjustment along with documentation and other detailed written support which identifies with specificity the basis of the charges which are subject to the right, claim, or billing adjustment, and the amounts being withheld pending resolution must be submitted as an electronic mail message to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Written notice and all related documentation must be received by IDA-ORE within ten (10) business days after the event has occurred. IDA-ORE in good faith, may request additional supporting documentation or reject the request.  If IDA-ORE rejects such billing error, product defect, or service failure, IDA-ORE will so notify Customer and Customer shall pay the withheld portion of the invoice, which shall be paid in full by the due date specified in the following invoice. If IDA-ORE determines that Customer is entitled to any adjustment then IDA-ORE will credit Customer’s invoice for such amount on the next billing cycle.

Account Setup

Account setup may require a financial background check, submission of three trade and one bank reference; and all appropriate contact, address, and authorized signatures prior to use. First time purchases, large orders, insufficient credit, bad credit history, or contract-based transactions may be subject to prepayment, deposit, or guarantee with a personal or business form of credit. IDA-ORE reserves the right to terminate any account relationship, at any time, for the following reasons including (but not limited to), failure to pay promptly, inaccurate information, and inability to provide services, or violation of privacy or ethical standards. Customers have the right to access account information, request changes, and financial status by sending a confidential e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Collection Process

In effort to establish mutual understanding and perform efficient transaction of business, IDA-ORE uses the following credit process:

Generally, all invoices are due NET “0” zero but depending on the situation, credit terms may be extended to a Customer by IDA-ORE. In this case, NET 30 terms are authorized with invoicing commencing on the first of each month. If a Customer becomes past due the following process is enacted:

At 31 days past due a courtesy letter is sent and a follow up call may commence. With no payment arrangement or contact the process continues.

At 37-52 days past due IDA-ORE may send a second letter or conduct a follow up call. The contents of this letter and call, indicate without immediate payment IDA-ORE reserves the right to file a lien, send the account to a collection agency, and report status to all credit bureaus. With no payment arrangement or contact the process continues.

At 60 days past due IDA-ORE may send a third and final letter or conduct a follow up call. IDA-ORE reserves the right to continue escalation of collection processes including (but not limited to), filing additional liens, reporting status to credit bureaus, or sending account to a collection agency.

During the entire process IDA-ORE’s main concern is customer satisfaction and creation of a mutual, beneficial relationship. For any questions about this policy, please contact us via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .